Technical Support
Technical Support

Technical SupportSo - you're having some difficulties with the site?

Feel free to just scroll down to read this whole page, or click on the following links to take you directly to the part of the page which most interests you:

For Immediate Assistance....

Do You Have An Updated Web Browser?

Downloading Adobe Acrobat Reader for PDF files

Help When PDF Files Won't Download


General Technical Support Manual


 

For Immediate Assistance....

Help Desk all general enquires, including but not limited to, enrolling in courses, dropping courses, tests, evaluations, web difficulties, etc. If you are not sure who to contact, always start with the Help Desk. 918-995-7204, help@coachinc.com,

Click here to submit your inquiry by using our convienient help form or simply send an email to our help desk at help@coachinc.com

Registrar all attendance, graduation and certification questions. Also questions regarding Chapters and SIGs. 863-494-5564, registrar@coachinc.com

Director of Student Services all student related concerns, challenges, polices and procedures enquires. 905-476-4570,  michelle@coachinc.com

For information on how to enroll in courses, please visit the Student Policy and Procedures manual or send an e-mail to the autoresponder campusdirectory@coachu.com .

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Do You Have An Updated Web Browser?

In order to best view our new website you will need to have Internet Explorer 5.0 or higher  OR   Netscape Navigator 4.7 or higher installed.

Explorer will work faster and more reliably for you on the site if you are choosing between the two.

To see which browser you are running:
1.  On a PC

  • Start Internet Explorer or Netscape. Once it's loaded, open a browser window and click on the "help" menu, and then select "About Internet Explorer" or "About Netscape" or possibly "About Communicator" for older versions of Netscape Communicator.

2.  On a Mac

  • Start Internet Explorer or Netscape. Once it's loaded, click on the Apple Menu (the picture of the Apple at the top left of your screen). Select "About Internet Explorer" and for Netscape, depending on the version you are running, your choices will be "About Netscape" or "About Communicator" (former versions of Netscape were called Netscape Communicator).

If you are an AOL user with version 6.0 or higher, you don't need to update your browser. If you have an older version of AOL, please upgrade.

 

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Downloading Adobe Acrobat Reader for PDF files

Note that some items may have been modified at Adobe's website... Drat -- they never tell us when they change their site!


INTRODUCTION TO PDF FILES

PDF (Portable Document Format) is a format developed by Adobe which allows the viewing of formatted text and graphics without it being necessary to have the fonts or programs that created the file.  Coach U files are saved as PDF files.  PDF files are readable by most computers (Macs, Windows, Unix) and eliminate the need to maintain separate Mac-only and Windows-only files. 
- You may download these files, but you must use Adobe Acrobat Reader to read, view or print the files.
- Entire PDF files can be saved to your computer, but you cannot make changes and save a new version of that PDF file to your computer.  However, you can copy/paste individual PDF pages to your word processor and format/print from your word processor.


BEFORE YOU DOWNLOAD

1. Minimum and recommended system requirements can be found at:
http://www.adobe.com/products/acrobat/acrrsystemreqs.html

2. Remember that you must open files in Acrobat - do not attempt to read the files in your word processing program.

3. Sometimes during the downloading process, a file gets damaged.  If you can't open a PDF file you downloaded, simply delete that file and re-download.


DOWNLOADING INSTRUCTIONS FOR ADOBE ACROBAT

If you are downloading Version 6.0 of Acrobat Reader: By default, when you click the Download button for Adobe Reader on the Adobe Web site, Adobe Download Manager is automatically installed first. An Adobe icon may appear and it may seem that the Acrobat Reader has been installed, this is not the case, this is simply just the Adobe Download Manager. Click on this icon, then installation for the Acrobat Reader will begin.

If you haven't already downloaded and installed Adobe Acrobat Reader, perform the following steps:


1. Go to
http://www.adobe.com

2. Somewhere on the page, you will see a logo link labeled "Get Acrobat Reader."  Click on it.  On the Welcome page, click on the "Get Acrobat Reader" logo again.

3. At Adobe's download area, follow the steps posted on the web page.  (Select a version, click "DOWNLOAD.")

4. Download the file.  PLEASE NOTE TO WHICH DIRECTORY THE FILE WILL BE SAVED ON YOUR COMPUTER.

5. Once the program has been downloaded, run the program to install. You may have to Select Start, Run and fine the file that you just downloaded.

6. Adobe Acrobat is now installed!

7. In the future, the Acrobat Reader program will automatically open after a file has been selected for downloading.  The document will appear on your internet browser's screen with the Acrobat Reader toolbar. You will now be able to view or print the document.

8. To save the file, select FILE, SAVE AS and save the pdf file to the directory of your choice.



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Help When PDF Files Won't Download

If you're having difficulty getting a pdf file to download, please realize that the files are large, and you may just need to wait a little longer.

If you've waited and the file still doesn't appear, you can try again - there may have been a 'glitch' in the internet connection the first time. Or you can save the file to your hard-drive rather than trying to view it directly on the site. This often is a much faster process.

On a PC

To save the file, place your cursor on the file link on the page you're viewing. Then right click and choose 'save as' or 'save target as'.  

A box will come up asking you where you want to save the file and even giving you the option of changing the file name if you want to. NOTE - remember where you save the document so that you can find it later!! Click save and the file will begin to download to your computer.

On a Mac

Netscape  4.7 or higher:

1.  In Netscape, choose Edit...Preferences/
2.  Under section entitled "Navigator" click on Applications
3.  In the window that appears, search until you find Portable Document Format, and click to select (its a bit of a pain to find, cuz these are not in any particular or alphbetical order...)
4.  Click Edit
5.  Choose the "save to disk" option.

Netscape 6.0 or higher

Similar to above, but change number 2
2.  Under section entitled "Navigator," click on Helper Applications


Internet Explorer 5.1 or higher (most current for Mac)
1.  Choose Edit... Preferences
2.  Under "Receiving Files" choose File Helpers
3.  Find Portable Document Format in the alphbetical list (Ignore the Acrobat Reader options) and choose it
4.  Click "Change"
5.  Change "download destination" to proper default folder
6.  Change Handling option to Save To File

Special Note: The speed and ability to download large files will vary depending on your internet connection, the version of Adobe Acrobat you're using, your web browser type and version number, your operating system, as well as the computer's memory and speed. You may want to investigate upgrading or updating your hardware or software. (Or use a friend's computer!)

If you're still having trouble, contact the help desk ( address above ) giving an explanation of your problem and what you've attempted to do so far. Please include the following information:
  -  Are you using a Mac or a PC 
  -  What Operating System are you using - include the version - (example: Windows 98, Windows XP, Windows Vista, Mac)
  -  What version of Adobe Acrobat are you using, and are you using the free 'reader', or the paid full version
  -  What type and version of web browser are you using (examples: Netscape version 5.0, Microsoft Internet Explorer version 6.0 or higher)



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General Technical Support Manual 

More important than giving you the ANSWERS to all of your technical questions, this guide is intended to empower you to FIND the ANSWERS to your cyber-questions. You will then have the ability to find the answers to the questions you have today, and the resources you need to find answers to all of your questions in the future.

The reason this is important is because there will ALWAYS be different versions and types of software, there will always be people using different operating systems (Windows 98, Windows XP, Mac OS, just to name a few). There is not one existing resource alone which will have a magic wand to answer every question you come up against, so here is a list of a few of the many resources that are available to you:

  • Software Help Menu.
    Every software program has a "help menu" in the top menu bar. Many of your questions about how a certain software program works can be found there (e.g., in Netscape, I used the Help menu to find out about Cookies, what they are, what they do, and how to enable and disable them. I'm sure the same answer is available for Internet Explorer and AOL.)

  • Technical Support Options
    • Software technical support - If the answer to your question cannot be found in the Help menu, and you are having difficulty with a particular piece of software, contact technical support for the software in which you are experiencing difficulties.
    • Internet Service Provider Technical Support - If you are experiencing difficulties with your email or Internet connection, contact the company through which you have your service. Some small companies that offer very inexpensive Internet service may charge for technical support. In my opinion, it is worth paying the extra $5-$10 per month to work with a reputable company that will support you when you have troubles.
    • Computer Technical Support - If you are having general computer problems that are not specific to any one software program, you may need to contact Technical Support of the company that manufactured your computer (e.g., Compaq). Sometimes tech support is included in your warranty service plan, other times there may be a fee involved. You would require this type of tech support if you could not get your computer to work at all, or open any software programs, or it keeps locking up or crashing.
  • The Web
    Many questions can be answered by doing a search on any web search engine (e.g.,
    http://www.google.com). For example, I went to a search engine and typed in "back up email" and found a link that talked about backing up emails in Outlook Express for Windows. The Web is a great resource for you.
  • A Techie Friend
    We all know someone that is a few steps ahead of us in the technological game. This is a good person to have on your Team100 list. Don't hesitate to ask a friend for help.

 

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