A Note from Russ

"Changes at CCUI"

The 15 Module Corporate Coaching Program is now being revised and updated. The process will take approximately six months. Some students, recent graduates and teleclass leaders will be involved through surveys and focus groups.

 

The new curriculum will be an enhanced 15 Module program similar to the current version with a consistent design for the first time along with updated content. The teleclass format will continue as usual. Module exams will be revised and evaluations will be specific to each module. Suggestions have been included from prior focus groups and the Student Advisory Board. Anyone with specific suggestions may contact Russ Long at russ@ccui.com.

 

In addition, a new web site is nearing completion. The finished product is scheduled to be operational this summer. Many CCU staff members have been working on this project for months. The new site will have a new look, revised copy, new features and technical capability. A recent sneak preview revealed enhanced visual appeal, creative applications and new features that will enhance the virtual experience of everyone.

 

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Welcome New CCPers ...

The Corporate Coach U community would like to welcome our newest CCPers.  If you have any questions, please go to our website at http://www.ccui.com/ or feel free to contact Tracy Stevens, Director Student Affairs at (716) 225-1570 or via e-mail: tracy@ccui.com.

1. Amy Gwin is a Public Affairs/News Media Consultant in San Antonio, TX.
2. Ed Allenis  a VP Of Business Development in Herndon, VA. (Referred by: Web Site)
3. Helene Stockman-Baer is a Consultant from Medford, NJ.  (Referred by: CCPer)
4. Joseph Augustyn is a Consultant from Brighton, MI. (Referred by: CCPer-Susan Doerr)
5. Julie Olsen is an Organizational Development Officer from Savannah, GA (Referred by CTPer-Lin Hart)
6. Kristin Kaduce Kruzich is from Lake Forrest, IL where she works in Training.
7. Linda Davidson is a Coach & Consultant from Irvine, CA.  (Referred by: Web Site)
8. Lorraine Peh is a Coach from Singapore.
9. Mallika Butler is an Entrepreneur from Alexandria, VA.  
10. Patrice Check is Self Employed in Duluth, GA.  (Referred by: CTPer-Cynthia Gay)
11. Paul Edward  is a Manager from Irvine, CA (Referred by: CTPer-Doug Autenrieth )
12. Royce Jones is a Coach from Richardson, Texas. (Referred by: Article/Magazine)
13. Ruth Williams is a Consultant from Winter Park, FL.  (Referred by: CCPer-Lynn Sneed)
14. Sophie Cousins-Mathewson is a Coach from Peterborough, Ontario.  
15. Thomas Hawks II is a Communications Coach from Naples, NY. (Referred by: CCPer-Tracy Stevens)

 

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ASSESSMENT CENTER NEWS

During the past month we have had over 90 coaches attend Assessment Center info calls. We will continue to schedule complimentary info calls on a regular basis about each of the 5 on-line assessments we currently offer (360, DISC, Highlands, PCSI, and Birkman).  The current schedule is now posted in the "coaches-only" area site at www.coachingwell.com/private and will be updated monthly.
 

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THE LEGACY LEADERSHIP INSTITUTE

CoachWorks International, co-founder of Corporate Coach U and developer of The Coaching Clinic and CCU's Corporate Coaching Program, is offering The
Legacy Leadership Institute at the Marriott Quorum Dallas, TX June 5-8.

We believe this four day program may be of interest to you because CoachWorks, a thought leader and developer of innovative coaching products has now created a comprehensive leadership model to take into organizations.  This program, which has been in development for over two years, builds on a
coaching foundation. It is a complete leadership model for coaching leaders and high potential leader candidates.

You can learn about this program by calling CoachWorks at 972-663-0301 or
info@coachworks.com

 

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BUSINESS COACHING ESSENTIALS

CCU is pleased to announce a new program available in April. There is a demand for a short version of CCU's ICF accredited, 133-hour, Advanced
Certified Corporate Coaching Program.

The 63-hour Business Coaching Essentials is an opportunity for persons who want core business coaching skills but do not, at this time, want to pursue
certification by CCU or the ICF. The course subjects, learned in teleclasses are:

• Principles of Business Coaching

• The Coaching Conversation

• The Coaching Competencies

• Coaching with Style- the PCSI

• The Professional Foundations Program

Persons benefiting from Business Coaching Essentials:
Managers
Executives
Business Owners
Personal Coaches
Consultants
Internal and External Trainers

The Price: $1,995 US

For more information or to register call: 1-800-48-COACH

 

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High Initiative Virtual Team Development and ROI Statement for the Benefits of Coaching  - Student Experience Part 2 ...  

This article is the second in a two-part series concerning our virtual team’s experience in researching a project detailing the benefits of using internal and external coaches. (This project was chosen fieldwork as part of the Business Team’s Module at Corporate Coach U.)   

 

We chose a project after our high initiative virtual team had established the ground rules

(“Cornerstones of a Virtual Team”), discussed our dominant communication styles (using the PCSI), and identified our specific roles (described in the March CCUI Newsletter).  The project we chose was developing an ROI (Return on Investment) Statement describing the benefits of using both external and internal coaches.  We agreed to do this in a four-week period and prepared the following report:

  

Return on Investment for Use of Internal and External Coaches

 

The benefits of Internal and External Coaching are newly being studied, and there are

significant findings in a recent study conducted by Manchester Inc., a global leader in customized executive coaching programs.  In January 2001, they released the results of

this study that quantifies the business impact of executive coaching.  (See reference to

article below.)

 

The study includes data on executive behavior change, organizational improvements achieved, and the return on investment (ROI) from Manchester's customized, comprehensive executive coaching programs.

 

Among the results of the study: -- Manchester's coaching programs delivered an average return on investment of 5.7 times the initial investment in a typical executive coaching assignment -- or a return of more than $100,000 -- according to executives who estimated the monetary value of the results achieved through coaching.

 

Among the benefits to companies that provided coaching to executives were improvements in: Productivity (reported by 53% of executives); Quality (48%);

Organizational strength (48%); Customer service (39%); Reducing customer complaints (34%); Retaining executives who received  coaching (32%); Cost reductions (23%) and Bottom-line profitability (22%).

 

Executives who received coaching reported improvement in the following areas:

• Working relationships with direct reports (reported by 77% of executives);

• Working relationships with immediate supervisors (71%);

•  Teamwork (67%);

•  Working relationships with peers (63%);

•  Job satisfaction (61%);

•  Conflict reduction (52%);

•  Organizational commitment (44%); and

•  Working relationships with clients (37%).

 

In our virtual team’s research, the focus was on identifying the benefits in using coaching overall to an organization, as well as identifying the specific benefits of using either an external or an internal coach, which appear below:

 Benefits of Coaching (Internal & External):

1. Transforms an organization’s capacity for learning and renewal to achieve breakthrough results.

2. Fosters ownership and entrepreneurial thinking.

3. Increases effectiveness of recruiting, training and retention of valued employees.

4. Enhances staff and customer loyalty.

5. Promotes the growth & development of all employees of an organization.

6. Enhances communications at all levels in the organization, both internally and externally.

7. Improves inter-personal relationships throughout the organization.

8. Helps staff to successfully integrate newly acquired skills, techniques & processes learned in specialized trainings.

9. Provides ongoing, non-judgmental feedback for individuals and teams.

10. Supports active engagement and boundaries in mutual conflict resolution.

11. Fosters a learning environment which encourages trust and collaboration.

12. Creates a supportive environment that encourages people to stretch professionally and personally to reach their full potential.

13.  Promotes focused Performance discussions to maximize individual and management performance.

14. Promotes staff accountability for success of the organization.

15. Gives staff  tools and processes for adapting to change and new challenges in positive, constructie ways.

16. Focuses team synergy to maximize group performance.

17. Fosters more effective and efficient achievement of organizational goals, including "bottom-line financial goals.

   

Benefits of  External Coaching:

 

1. Provides a fresh perspective—an objective, 3^rd party viewpoint-- to the organization and individuals.

2. Adds accountability and structure to an organization and individuals.

3. Increases the acceptance of ideas and concepts because of outside perspective.

4. Synergy is increased where creative ideas flow without judgment or “prior agenda.”

5. Assists individuals and teams in creating new, innovative approaches and solutions to existing problems.

Benefits of Internal Coaching:

1.  Knows organization, its background, future plans, and the people involved.

2.  Jargon-free, easy access to the company's language and culture.

3.  Develops understanding and skills for managing organizational politics.

4.  Familiar with internal operations, procedures, and norms.

 

As we reflect back on our high initiative virtual team’s experience, we identified some important learnings:

1.     The importance of choice to participate in a virtual team and in choosing the project.  Team members chose this project because it was important to each of us; hence we were willing to put in the extra time and energy to make it work.  If choice had not existed, we believe the process would have been more difficult and the final product less valuable and comprehensive.

• Knowing the dominant (PSCI) styles of each team member was important in that we could flex as needed, while understanding our natural strengths and opportunities.

•  Having our agreed-upon “Cornerstones of a Great Team” identified upfront, the process seemed to unfold almost automatically.  Someone always stepped-up to the plate when the team needed something, ie. direction, calmness.  We were able to change roles and accountabilities more easily and fluidly.

• You can function effectively and efficiently by working virtually “over the telephone,” and create timely, tangle results.

5.     Trust the process and one another, knowing that more comes from the team as a whole than from any individual team member.

6.      Completing the project and having closure as a team is important, especially in virtual teams, because you may never talk to your team members again.

 

What is clear to our “high initiative virtual team” is that the benefits of this relatively new profession called coaching, whether external or internal, are significant.  We believe that working virtually is here to stay and will grow tremendously, especially given our non-stop, ever-changing business and personal lives!

 

Please look forward to the full report from this high initiative virtual team’s experience, which will appear as a future journal article sponsored by CCUI.

 

Virtual Business Team Members - Shelley Dropkin, Keith Lewis, Gina McClure, Gabrielle Parkinson, Lorenda Phillips, and Yves Simard,  

 

Authors of this article – Gabrielle Parkinson  gabrielle@careerlife.net, Lorenda Phillips (lorenda@gte.net), Shelley Dropkin shelley.dropkin@compaq.com   

 

 

REFERENCES

January 04, 2001 09:01

Executive Coaching Yields Return On Investment Of Almost Six Times Its Cost,

Says Study in Jacksonville, Florida.--(BUSINESS WIRE)

  

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CCUI Administration

CCUI Staff contact information is available at:  http://ccui.com/staffbio.htm

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Quote of the Month

"Life isn't about finding yourself. Life is about creating yourself."

                                                                   George Bernard Shaw
                                                                   1856-1950, Writer

To share your favorite quotes send an e-mail  to Newsletter@ccui.com      

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